Question 1

How does Slick work?

Accepted Answer

We send W-2 technicians in fully equipped service vans directly on-yard. They maintain and repair your vehicles on your schedule — nights, weekends, whenever works for your operation. Everything is tracked in our TruView platform.

Question 2

How quickly can we get started?

Accepted Answer

Most fleets are up and running within one week of signing. We assess your fleet, build a custom maintenance plan, and deploy technicians to your location.

Question 3

Is there a minimum fleet size?

Accepted Answer

We typically work with fleets of 10 or more vehicles. If you have fewer, reach out — we may still be able to help depending on your market.

Question 4

What types of vehicles do you service?

Accepted Answer

Class 1 through Class 5 vehicles — cargo vans, sprinter vans, box trucks, pickup trucks, step vans, and more. If it's in your commercial fleet, we likely service it.

Question 5

What does onboarding look like?

Accepted Answer

We start with a fleet assessment — vehicle inventory, current maintenance gaps, and your operational schedule. From there, we build a custom maintenance plan, assign a dedicated account team, and deploy technicians to your yard. The whole process takes about a week.

Question 6

What services are included?

Accepted Answer

Our managed maintenance plans cover oil changes, tire rotations, brake service, inspections, fluid checks, filters, and corrective repairs. The specifics depend on your plan and fleet needs.

Question 7

Do you handle emergency repairs?

Accepted Answer

Yes. Contact your Slick account rep directly for emergency service. We prioritize getting your vehicles back on the road.

Question 8

Are your technicians certified?

Accepted Answer

All Slick technicians are W-2 employees who go through our Slick University training program — a 24-month curriculum covering technical skills, safety, and customer service.

Question 9

What areas do you serve?

Accepted Answer

We operate out of 11 HUBs across 23 states, serving 100+ cities. Check our Markets page to see if we're in your area.

Question 10

Do you offer steam cleaning?

Accepted Answer

Yes. Fleet appearance is core to what we do. We offer interior and exterior steam cleaning — all performed on-yard by our technicians.

Question 11

Can you handle preventive and corrective maintenance?

Accepted Answer

Both. Our preventive maintenance programs keep vehicles on schedule, and when something breaks, our technicians handle corrective repairs on-site. No shop visits, no driver downtime.

Question 12

How does pricing work?

Accepted Answer

Your Rhythm Bundle — scheduled maintenance — is a fixed monthly cost. Everything outside of your bundle is estimated and sent to you for approval before we start, so you have full transparency and cost control.

Question 13

Is mobile maintenance more expensive than shop service?

Accepted Answer

When you factor in driver downtime, lost revenue, and the time your team spends coordinating shop visits, Slick's managed model costs less than traditional shop-based maintenance.

Question 14

Can I get a custom quote?

Accepted Answer

Absolutely. Book a demo and we'll build a pricing plan based on your fleet size, vehicle types, and service needs.

Question 15

Is there a contract or commitment?

Accepted Answer

We offer flexible terms. We're so confident you'll see results that we offer a 60-day satisfaction guarantee.

Question 16

Are there any hidden fees?

Accepted Answer

No. Your Rhythm Bundle is a fixed monthly cost with no surprises. Anything outside your bundle gets a written estimate for your approval before we touch the vehicle — full transparency, full cost control.

Question 17

How does billing work?

Accepted Answer

One monthly invoice for your Rhythm Bundle. Any work outside the bundle is estimated separately for your approval and itemized in TruView with photos and timestamps. Every dollar is accounted for.

Question 18

Do you offer volume discounts for large fleets?

Accepted Answer

Yes. Pricing scales with fleet size. The larger your fleet, the more efficient the service model. Contact us for a custom quote based on your vehicle count and service needs.

Question 19

What is TruView?

Accepted Answer

TruView is Slick's AI-powered fleet management platform. It gives you real-time visibility into every service event, vehicle health status, maintenance schedules, costs, and compliance — all in one dashboard.

Question 20

Can TruView integrate with our existing systems?

Accepted Answer

Yes. TruView integrates with major telematics providers, fleet management systems, and leasing company platforms including LeasePlan and Element.

Question 21

Do I need to install anything?

Accepted Answer

No installation required. TruView is a web-based platform accessible from any browser. We also have a mobile-optimized view for checking vehicle status on the go.

Question 22

What kind of reporting does TruView provide?

Accepted Answer

Every service event includes timestamped photos, technician notes, parts used, and cost breakdowns. You get fleet-wide dashboards for maintenance spend, vehicle health trends, compliance status, and upcoming service schedules.

Question 23

How do you ensure quality?

Accepted Answer

Every service event is documented in TruView with photos and video. Our technicians follow standardized procedures, and our quality team reviews service records regularly.

Question 24

Are you approved by fleet management companies?

Accepted Answer

Yes. Slick is an approved maintenance provider for LeasePlan, Element, and other major FMCs. We work with your FMC, not against them.

Question 25

How do you handle DOT compliance?

Accepted Answer

We perform DOT annual inspections, maintain digital records in TruView, and keep your fleet audit-ready year-round. All documentation is accessible in your dashboard.

Question 26

What happens if something goes wrong after a service?

Accepted Answer

We stand behind our work. If an issue arises after a service event, contact your account manager and we'll send a technician back to make it right. We offer a 60-day satisfaction guarantee.

Question 27

How do you train your technicians?

Accepted Answer

Every technician goes through Slick University — a 24-month program covering vehicle maintenance techniques, safety protocols, customer service, and our technology platform. They're trained, tested, and accountable.

Question 28

Who do I contact if I have an issue?

Accepted Answer

Your dedicated account manager is your first point of contact. For urgent issues, contact your local HUB directly — phone numbers are on our Markets page.

Question 29

What are your service hours?

Accepted Answer

We service vehicles on your schedule — early mornings, evenings, weekends, and overnight. Specific availability varies by market.

Question 30

How do I schedule or reschedule a service?

Accepted Answer

Through your account manager or directly in TruView. Need to move a service window? Just let your account team know — we flex around your operation, not the other way around.

Question 31

Do you provide service reports?

Accepted Answer

Yes. Every service event generates a detailed report in TruView — photos, technician notes, parts used, time on-site, and cost. You can pull reports by vehicle, location, or date range.

Question 32

What if a vehicle needs to go to a shop?

Accepted Answer

If a repair is beyond what we can handle on-yard, we coordinate the shop visit for you — scheduling, transport logistics, and follow-up. You don't have to manage it.

Question 33

Do you work with Amazon DSPs?

Accepted Answer

Yes. We serve Amazon DSP fleets across our markets. Our service model is built for the high-volume, high-uptime demands of last-mile delivery.

Question 34

Can we partner with Slick for our franchise/ISP network?

Accepted Answer

Absolutely. We work with multi-unit operators and franchise networks. Contact our partnerships team to discuss fleet-wide coverage.

Question 35

We already use an FMC. Can Slick still work for us?

Accepted Answer

Yes. We're an approved provider for LeasePlan, Element, and other major FMCs. Slick works alongside your FMC — we handle the on-yard maintenance, they handle the lease management. No conflict.

Question 36

Are you expanding to new markets?

Accepted Answer

Yes. We're actively expanding. If we're not in your area yet, reach out — your interest helps us prioritize new HUB locations.

Question 37

What if my fleet spans multiple cities?

Accepted Answer

No problem. Our TruView platform gives you a single dashboard across all locations. We coordinate service across HUBs so you don't have to.

Got Questions? We've Got Answers.

Getting Started

Services & Coverage

Pricing & Billing

TruView Platform

Compliance & Quality

Support & Operations

Partnerships

Expansion & Careers

Still Have Questions?