FAQ

Frequently Asked Questions

What is a Managed Service and how does it benefit me?

Slick’s Managed Services include all of the parts, labor and fees from every OEM required service, monthly inspections, roadside assistance, brake replacements and tire replacements into a fixed monthly cost - all delivered after-hours and onsite via our mobile teams. Vehicles are inspected monthly via pre-set schedules. All included services are pooled so our clients have the peace of mind that even their most heavily utilized vehicles will get all of the services they require included within the monthly price - no overage charges! All Managed Services come with a 60-day satisfaction guarantee so you have nothing to lose to get started.
What do you need from me to get started?

Getting started with Slick is easy. Click HERE to upload your VIN list. One of our Slicksters will contact you to review your requirements and provide pricing. We can start delivering services within one week of contract signing.
I want to sign up but some/all of my fleet are not located in a market where Slick offers mobile services?

No problem. We’ve designed TruView with you in mind, and you can still take advantage of other TruView features. We are expanding and adding markets based on the needs of fleets we work with.
How does Slick leverage 3rd party shops and how do they get paid?

If Slick is your Fleet Management Company (FMC), your fleet can leverage 3rd party shops when mobile is not an option for any number of reasons similar to how FMCs have always done it. All 3rd party shops will be billed via AutoIntegrate or paper check (their choice).
I use Fleetio. How is Slick different?

Fleetio provides a mobile application to help manage your fleet data. Slick’s TruView fleet automation platform does that PLUS ties into Slick’s network of in-house mobile service vehicles and private shops, which allows the automation of maintenance and repair - resulting in a ‘self-healing’ experience for the fleet - no other vendor in the nation offers this end-to-end service. We organize, alert and resolve with in-house technicians and mobile service vehicles. This saves you time and money.
I lease my vehicles from an FMC can Slick still help me?

TruView platform not only compliments any FMC offering, but also frees you from the perpetual cycle of replacing vehicles every five years with a never-ending lease payment. Our Managed Services can extend your vehicle’s life by at least 2 years, saving you thousands of dollars, maximizing your fleet asset usage and helping you retain your assets resale value. Slick will process all service events through your FMC so they may keep their service records up-to-date, free of charge.
I already pay my FMC for consolidated billing, can Slick still help me?

Yes. You are welcome to retain that service with your FMC and our service charges will appear on that consolidated invoice. You may also choose to cancel that service because consolidated billing is included with TruView by default.
I own my fleet outright. What is the best Slick service for me?

Unless you’re in the business of maintaining a fleet, you’re losing money and valuable time by handling the service coordination yourself. Any of our Managed Services packages will benefit you.
We home garage our fleet. What options do we have?

Many of our clients home garage. We can either come to your drivers’ homes or aggregate service visits during team meetings, company events, or ‘hit them in stride’ when they are in the field.
We are a small company without a dedicated fleet manager, can Slick help?

Yes. With the use of our TruView platform, Slick can be your Fleet Manager. Most of our small clients never hire a Fleet Manager, relying solely on Slick and our TruView platform.
I work for an FMC, where do we fit in?

TruView pairs well with all FMCs. Please contact us at sales@helloslick.com to discuss commission rates and processes with a member of our team.
Do you warranty your work?

We guarantee our work and will remedy any issue related to the quality of our work if that happens. Our technicians take pictures/videos of all work and upload them into TruView so our customers can see the work we do. Our standard warranty for parts and labor is found here.
Do you use contractors or Slick employees?

All work is done by W-2'd employees who are trained on our products and protocols. We are fully invested in our beloved blue-collar work force, encouraging them and providing the growth track via Slick University - a 24-month curriculum to develop our mechanics in the areas of competency, character and leadership. We never franchise our brand or us contractors.
Can we use our telematics?

Slick is telematics agnostic - so yes. We are technology experts and have our own software developers, thus building APIs with a telematics provider is very simple for us. If you need recommendations as to which telematics providers might be best for your company, we are happy to point you in the right direction and make connections for you.
What types of fleet vehicles does Slick service with your mobile service vans and box trucks?

Our full suite of Preventative and Corrective Maintenance services to Class 1 - 4. We deliver PMI A only to Class 5-8. For reference: https://afdc.energy.gov/data/10380
Where do you deliver services?

In the cities and regions where we have Hubs and Mobile vehicles, we deliver services wherever our customers are located. We have delivered on city streets in cities like Boston, Seattle and San Francisco. We have delivered services at Corporate HQs across the country. We have delivered services at residential homes. We have delivered at prestigious properties like the Watergate Hotel in Washington DC. We have delivered services in the summer in the South, in the winter in the North and everything in between. Our vans are built to deliver services in tight quarters. Our vans are engineered to be eco-friendly and efficient. With proper approvals, we have found ways to deliver services in nearly every circumstance we have encountered since 2016.